FAQ

  1. What is a Paint by Number Kit?

A paint by number kit is a painting toolkit that includes stencils, paints, and brushes. Simply follow the numbered markings to create beautiful artwork. Suitable for art lovers of all skill levels.

  1. How to Place an Order?

You can browse our products by visiting our official website www.paintsbynumbers.com, select your favorite paint by number kit, click “Add to Cart,” and then follow the prompts to complete the checkout process.

  1. How Long Does Shipping Take?

Once we confirm your order, processing time is typically 5 business days for domestic orders and 7 business days for international orders, depending on the destination.

  1. How to Make Payment?

We accept various payment methods, including credit cards, debit cards, and PayPal. You can choose your preferred payment method at checkout.

  1. Can I Cancel or Modify My Order?

If you wish to cancel or modify your order, please contact us as soon as possible. Orders cannot be changed or cancelled once processed, but we will try our best to meet your request.

  1. Is there a quality guarantee for the products?

We strive to ensure the quality of all products. If you receive a defective or damaged product, please contact customer service within 7 days of receiving the goods, and we will provide a replacement or refund.

  1. How to contact us?

If you have any questions or need assistance, please email welcome@paintsbynumbers.com. Our customer service team will reply to you as soon as possible.

  1. Is there a refund policy?

Yes, we offer a return and refund policy. If you are not satisfied with your purchase, please contact us within 30 days of receiving the goods for details and return instructions.

  1. Do you offer gift wrapping services?

Currently, we do not offer gift wrapping services on our website, but you can manually wrap the products as gifts for others.

  1. Where can I check my order status?

You can check your order status by logging into your account in the “Order History” section. If you do not have an account, you can check your order status by providing your order number and email address.